Privacy, in plain English.
How the website works, what happens when you contact or book, and where to ask about your information.
Who to contact.
Gas Champion Ltd is responsible for the personal information you provide to the business for enquiries and services. Contact info@gaschampion.co.uk or 07397 671 525 with a privacy question. Do not include payment-card details or unnecessary sensitive information in an enquiry.
Using this website.
The website’s advice search, local-area guide and message builder operate in your browser. These pages do not store those entries in cookies or browser storage, send them to an analytics service or automatically submit an enquiry. The hosting service receives the technical requests needed to deliver and protect the website, such as IP address and request information.
When you contact or book.
If you send an enquiry or book a service, the information can include your name, contact details, address, appliance details and the work requested. Gas Champion uses the relevant information to respond, arrange and deliver the service, provide records and administer the relationship. Information may also be needed for accounts, legal obligations and handling concerns about work.
Why the information is used.
Processing needed to discuss or perform the service is connected to the proposed or agreed contract. Applicable record-keeping duties may require processing to meet legal obligations. Responding to enquiries, protecting the service and dealing with disputes may involve legitimate interests, balanced against your rights. Marketing permissions, where required, are separate from agreeing to a service.
Booking, payment and communication services.
Booking and plan links take you to Gas Champion’s Klyro pages. Relevant service providers support hosting, booking, payments, accounting and communication. The information needed by them depends on the action you take. Check the booking and payment notices shown during those journeys; the static website itself does not collect card details.
Keeping information.
Information is kept for as long as needed for the relevant enquiry, service, account, legal-record or dispute purpose, then reviewed for deletion or appropriate retention. The necessary period can differ for an unanswered enquiry, an invoice and a gas-safety or service record. Ask Gas Champion for the retention criteria applicable to your information.
Your choices and rights.
Depending on the circumstances, you may be entitled to access or correct information, request deletion or restriction, object to processing or ask for a portable copy. Rights are not absolute where records must be retained for a lawful reason. Contact Gas Champion to make a request; proportionate identity checks may be needed.
External sites and concerns.
Google reviews, Gas Safe and official advice links open external websites. Their own privacy information applies there. You can raise a concern with Gas Champion and may complain to the Information Commissioner’s Office at ico.org.uk if it is not resolved. This notice should be read with any more specific information supplied during booking or signup.